App version
Include the XB Live Interpreter version and build number shown in the app.
XB Live Interpreter Support
Help with your next interpretation session starts here.
XB Live Interpreter does not require an account. Use the guidance below or email us when something is not working as expected.
Support
Contact support
Email is the official support channel for XB Live Interpreter. We review messages on normal business days; complex technical issues may take longer to investigate.
Please send one message per issue so the details stay together.Support
What to include
A few non-sensitive details usually let us diagnose the issue without seeing your session content.
Device and system
Tell us whether you use iPhone, iPad, or Mac and the system version.
What happened
Describe the steps, the expected result, and any visible error message.
Protect session content
Do not attach recordings, transcripts, summaries, or personal information in your first message. If a sample is essential, we will explain why and ask first.
Your session content is not a support requirement
Most issues can be investigated with app, device, and error details. Sending an email does not upload content from XB Live Interpreter automatically.
FAQ
Common questions
Do I need an account to receive support?
No. XB Live Interpreter has no account or login requirement. You can email support directly.
Does opening this page send my recording or transcript?
No. This is a static help page. It does not read or upload content from the app.
What happens when I request an AI summary?
Before each generation, regeneration, or online retry, the app displays the data disclosure directly above the action button. The request is sent only when you explicitly tap that button; leaving the page without tapping it sends nothing.
Where can I review the data rules?
The Privacy Policy explains local processing, network features, and the information involved in AI summaries. The Terms of Service describe product boundaries and responsible use.
Policies
Policies
Review the same-language Privacy Policy and Terms of Service for the official product rules.